One of the areas with the greatest requirement for record keeping is quality control. Typically, there is a form for everything. The form is filled in by hand, signed, and then stored for a number of years. At first sight this appears to be a very good system, it doesn't require much in the way of technology, it is very flexible and it appears to be cheap. But, as the Journal discovers, this is not the case ñ modern computer technology can provide a solution that addresses these problems.
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