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Waitrose trials two-hour deliveries

Supermarket responds to increased demand for convenience by trialling doorstep deliveries in selected areas of the capital

Waitrose trials two-hour deliveries

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Waitrose is trialling two-hour and same-day deliveries for the first time in certain London postcodes.

The supermarket has teamed up with last-mile retail delivery startup On the dot to launch ‘Waitrose Rapid Delivery’ in SW5, SW6 , SW10, WC1, WC2, EC1, CR5 and CR8. 

Customers in these areas will be able to choose up to 20 items from more than 1,500 products at  

Before completing their order they will be given the option to receive their shopping within two hours of placing the order or to specify a one-hour time slot on the same day. There is a £10 minimum spend and a £5 charge will apply for using either service.  

All products will be hand–picked and prepared for delivery by Waitrose before being collected and delivered by On the dot.

Waitrose said the trial was designed to respond to the increase in customers shopping ‘as and when’. According to research carried out for the Waitrose Food Report 2017/18, two thirds of consumers regularly or occasionally visit a supermarket more than once a day. 

This trend is particularly prevalent among 18-to 24-year olds who are twice as likely to regularly visit a supermarket twice a day as the over-55s.

Using On the dot cargo bikes as well as vans to make deliveries is predicted to save up to four tonnes of GHG emissions a year.  

Richard Ambler, head of business development at Waitrose & Partners, said: “Customers are increasingly wanting to buy whatever they want when they want it. For many, we have moved away from the weekly supermarket visit to give us more fluidity with our busy lives and give us better control against over-buying and waste. 

“Our trips to the supermarket are therefore much more frequent. Waitrose Rapid Delivery ensures we give our customers even greater flexibility and convenience to get their shopping as and when they want it.”  

Santosh Sahu, CEO at On the dot, added: “The grocery sector is undergoing its biggest shift for decades – one where convenience and immediacy will win. Customers are shifting away from the routine of the big weekly shop – instead, time-poor and convenience-driven consumers are opting for ultra-fast deliveries of small baskets at a time that suits them.”

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