Maersk Line has won a Global Carrier award from one of its largest customers Kuehne + Nagel, for best interaction with the freight forwarder’s operational staff worldwide.
“I see this as a sign that the work done by our front line staff to improve our customer service performance is working” said Karsten Kildahl, regional chief executive for northern Europe and Kuehne + Nagel executive sponsor.
The honour of being named ‘Best Global Carrier’ comes from the great performance across several service categories of electronic booking process, performance, documentation, sales coverage, customer service and billing, the group said.
“With the launch of our new CARE program and the progress made with our Customer Charter, it is a positive sign from one of our largest customer to be recognised,' said Maersk Line chief commercial officer Stephen Schueler. 'Congratulations to our Kuehne + Nagel team and our frontline organisation across the world who enable our customer relationships.”
“We won, and we should be proud about that, but that doesn’t stop us from aiming for higher and better,' added Kildahl. 'We need to not only keep our momentum going but also improvise to ensure better services.”