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Carl Collen

BY CARL COLLEN

CMA CGM launches eSolutions

Company develops of a new range of features to digitise the customer experience

CMA CGM launches eSolutions

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Global shipping group CMA CGM has launched CMA CGM eSolutions, an entirely digital eco-system comprising an online agency and other eCommerce channels such as Electronic Data Interchanges (EDI) and Application Programming Interfaces (API), which allow the digital transmission of relevant information and data between CMA CGM and its customers.

"A large majority of the CMA CGM Group’s bookings are made via its eCommerce solutions, among which half are made through the Group’s web platform," the group noted. "With CMA CGM eSolutions, customers will have the possibility to experience a 100 per cent digital journey when they choose CMA CGM to transport their goods.

"For several years, CMA CGM has developed and launched a whole set of digital solutions such as schedule research, quotation request, booking, shipping instructions, documentation, shipping dashboard, tracking," it continued. "Today, the CMA CGM Group is strengthening its digital customer experience by offering its clients a new sales channel to ease their journey and allow them to strengthen their productivity and develop their business."
 
CMA CGM said that new features were currently available at regional or global level and would be gradually rolled out on the different platforms of the Group's brands.

More features will be launched in the coming months to further improve customer experience with CMA CGM and its subsidiaries, it noted.

"With CMA CGM eSolutions, the group’s clients now have access to all their shipping needs with a single click, making their experience with CMA CGM simpler and more transparent to enhance their business and peace of mind throughout their journey with the CMA CGM Group," the company added.

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