Radfords grows global profile

Produce software provider Radford Software hopes to expand its profile in the US as it exhibits for the first time at The Global Produce and Floral Show on 19-21 October.

The New Zealand-based company has recently established a foothold in the North American market after securing contracts with key fresh produce clients in Pennsylvania, California, and Canada during the past three years.

Customer success manager Royce Sharplin said the time was right for Radfords to execute its global growth strategy after 33 years of developing software to a world-class standard, and continually deepening the expertise of its people.

“We have a demonstrated knowledge of the North American market from past and existing projects,” Sharplin said.

“These include implementations of our technology for leading businesses, apple packing and marketing company Rice Fruit Company of Pennsylvania and our in-flight scoping project with one of the US’s largest citrus operations, Limoneira Company of California. In addition, a project for a significant apple grower, shipper and marketer in Canada is due to go-live soon.

“Our experience with our first US client, Rice Fruit Company (managed remotely during the global pandemic), allowed us to expand our learnings of regional differences. It also solidified the fact we have an ‘out-of-the-box’ solution where a large percentage of features already fitted the business process and that others could be customised for the standards and rigorous demands of the US market.”

Sharplin said Radfords was ready to increase its presence in the US and meet the needs of the country’s fresh produce industry.

“We are well equipped and prepared for expansion in this region and can bring solutions that are transformative and enable measurable efficiencies from soil to supermarket. Our solutions have been designed for those who grow, pack and/or sell fresh produce. Operators want software that ‘gets’ fresh produce and we have that,” he said.

“Our multi-category approach has generated the need for software built for specific needs and our products FreshGrow, FreshPack, FreshQuality, FreshSales and FreshInsights are in use around the world by operators across the fresh produce spectrum. We’re in the market and we’re here to stay.”

Radfords has a US-based representative with business intelligence lead and FreshInsights product owner Leslie Nesbitt operating out of Tennessee. Plans are underway to build an in-market team in the region in the coming months.

“As a New Zealand-based business, we acknowledge the time difference and distance is a challenge for some. We provide 24/7 support but having people on the ground – potentially in the same time zones as our clients – will strengthen our response and enable site visits if required. Expertise is our core competency,” Sharplin said.